issue with administration access and theme installation.

Question

Hi,
My name is Oladosu Abass. I just installed question2answer script on the domain name qwisted.com and the site is up and running fine.
My site hosting provider (ipage.com) installed the script for me because I have low knowledge about installing script.
My main issues are: 1. After the script installation there is no admin access for the script, and no way to install a theme without admin access, so I contacted my hosting provider, there reply is as follows:
 Hello,

Thank you for your reply.

We could not find the direct admin access link for your website. So, please contact the script provider and get the admin access login details. After that, get back to us with those details, so that we can try to install the theme. If there is any admin login access to the application, then please ask your script provider to install the theme.

If you have any further question, please update the Support Console.

Sincerely,
 
I was confused about this and I do not know what to do.
I need admin access of the script to be able to edit site and install a new theme.
Thanks in advance.
Website: qwisted.com
Email: herberz.dho@gmail.com

Answer 1

I do not know whether your provider is installed how to Q2A. But, Q2A will create a master administrator account when it is installed. Normally, you can change Q2A settings after log in by that admin account.

Because your provider may not have knowledge of the Q2A, I recommend that you transfer my upper answer and request "handle" and "password" of master account to your provider.